This document (together with the documents mentioned in it) establishes the conditions governing the use of this website and the purchase of products on it (hereinafter, the "Conditions").

Please read the Terms carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions, so if you do not agree with all the Conditions, you should not use this website.

These Conditions could be modified. It is your responsibility to read them periodically, since the conditions in force at the time of use of the website or the conclusion of the Contract (as defined below) will be those that are applicable to you.


The sale of items through this website is carried out under the name Inés Martín Alcalde by Inés Martín Alcalde Designs SL, a Spanish company with registered office at Calle Claudio Coello 32, 1º Interior Izquierda, 28001 Madrid, registered in the Mercantile Registry of Madrid in volume 34352, folio 40, inscription 1 with sheet M-617911 and CIF B87475265.


The information or personal data that you provide us about you will be treated in accordance with the provisions of the Privacy Policy. By using this website you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.


By using this website and/or placing orders through it, you agree to:

  1. Make use of this website only to make legally valid queries or orders.
  2. Do not make any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
  3. Provide us with your email address, postal address and/or other contact information truthfully and accurately. You also agree that we may use this information to contact you if necessary (see our Privacy Statement).
  4. If you do not provide us with all the information we need, we will not be able to process your order.
  5. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.


The information contained in these Conditions and the details contained in this web page do not constitute an offer of sale, but rather an invitation to contract. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been charged, the amount will be fully refunded.

To place an order, you must follow the online purchase procedure and confirm payment. Following this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as it constitutes an offer by you to us to purchase one or more products. All orders are subject to our acceptance, of which you will be informed by email confirming that the product is being shipped (the “Shipping Confirmation”). The contract for the purchase of a product between you and us (the “Contract”) will be formalized only when we send you the Shipping Confirmation. Only those products listed in the Shipping Confirmation will be subject to the Contract. We will not be obliged to supply you with any product that may have been ordered until we confirm the shipment of the same in a Shipment Confirmation.


All product orders are subject to product availability. In this sense, if there are difficulties in the supply of products or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value that you can order. If you do not wish to order such substitute products, we will refund any amounts you may have paid.


We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on it. Although we will do our best to always process all orders, there may be exceptional circumstances that force us to reject the processing of an order after having sent the Order Confirmation, for which we reserve the right to do so at any time, at our sole discretion. discretion.

We will not be liable to you or to any third party for withdrawing any product from this website, regardless of whether or not said product has been sold, removing or modifying any material or content on the website, or for refusing to to process an order once we have sent you the Order Confirmation.


Without prejudice to the provisions of Clause 7 above regarding the availability of the products and unless extraordinary circumstances occur, we will try to receive the order within 72 hours in Spain and Europe and 15 calendar days in the rest of the world, from the Shipment Confirmation date.

However, delays may occur for any of the following reasons:

  • Unforeseen circumstances.
  • Delivery area.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Keep in mind in any case that we do not deliver on Saturdays or Sundays.

For the purposes of these Conditions, it will be understood that the "delivery" has taken place at the agreed delivery address and on the date agreed with the transport company, communicated via SMS and/or by e-mail.


For home deliveries: if after two attempts we are unable to deliver your order, we will tell you where your order is and how to pick it up. If you are not going to be at the place of delivery of the order at the agreed time, please contact us to arrange delivery on another day or directly with the transport company. You will have a maximum period of 15 days, from the date of Shipping Confirmation, to arrange the delivery of your order to the address indicated at the time of purchase. If after this period, you have not picked up your order, we will understand that you wish to withdraw from the Contract and we will consider it resolved. As a result of the termination of the Contract, we will refund the price paid for such products minus the relevant shipping and handling costs as soon as possible and, in any case, within a maximum period of 15 days from the date on which, in accordance with what established in this Clause, we consider the Contract terminated.


The risks of the products will be at your expense from the moment of delivery.

You will acquire title to the products when we receive full payment of all amounts due in relation to them, including delivery charges, or at the time of delivery (as defined in clause 9 above), if this took place at a later time.


The price of each product will be the one stipulated at any time on our website, except in the case of manifest error. Although we try to ensure that all prices on the page are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and the amounts that have been paid will be fully refunded.

We will not be obliged to supply you with any product at the lower incorrect price (even if we have sent you the Dispatch Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been recognized by you as an incorrect price.

The prices on this website include VAT and shipping costs if the shipment is to the Peninsula, but exclude shipping costs outside the Peninsula, which will be added to the total amount due as stated in our Shipping guide.

Prices may change at any time, but (except as stated above) any changes will not affect orders for which we have already sent you a Shipping Confirmation.

Once you have made your purchases, all the items you want to buy will have been added to your basket and the next step will be to process the order and make the payment.

You can make the payment with Visa or Mastercard.

By authorizing the payment you are confirming that the credit card is yours or that you are the legitimate owner of the gift card or credit card.

Credit cards will be subject to checks and authorizations by the issuer of the same, but if said entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with you.

Payment postponed

Finance your purchase instantly with Aplazame. Buy now and pay later.

At Inés Martín Alcalde Designs S.L. we want to help you buy what makes you be and be better.

You can now finance your purchases in our store with Aplazame.

It is fast, simple and secure. Choose your product, select Aplazame as the payment method at the end of the purchase process, choose the number of installments and the day of the month on which you want to pay.

Aplazame will grant you credit instantly. Only with your email, your mobile and your ID number. No paperwork and no small print. What you see is what you will pay, not a penny more!

Financing conditions:

  • When applying for the loan you will be asked; make an initial entry payment. The amount of your loan will be the amount of your basket less that initial deposit. That is the amount that we will finance in the number of installments you choose.
  • For example, a 6-month financing will involve 7 payments, one at the time the credit is granted and 6 payments in each of the 6 months following the purchase.
  • Payments are made with the card provided by the customer to Aplazame.
  • The SMS sent by Aplazame for the processing of the credit application has no cost to you.



Example of financing with APLAZAME for a basket of €1,000.00 over 12 months and which begins to pay 20 days after the request. An entry of €85.63 is requested, which the user must pay through their card at the time the operation is carried out. The amount to be financed is the difference between the value of the basket and the ticket: €914.37. 12 monthly installments of €85.63 are requested. Opening commission: €0.00. INR: 22.11% AI: 24.5%. Total amount owed: €1,027.56. Subject to approval by APLAZAME, S.L.



In accordance with the applicable regulations, if you are contracting as a consumer, you may withdraw from the Contract at any time within a period of 15 business days from the date of delivery of your order.

In this case, you will be refunded the price paid for such products. You will be responsible for the direct costs of returning the product when you do not return it by any of the free methods mentioned in this Agreement.

You may prove the exercise of the right of withdrawal in any way admitted by law, considering in any case validly exercised said right by returning the products.

This provision does not affect other rights recognized to the consumer by current legislation.


Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them, labeled and in perfect condition. Please return the item using or including its original packaging. You must also include all the instructions, documents and packaging of the products. In any case, you must deliver the duly completed "Return Card" together with the product to be returned. No refund will be made if the product has been used beyond the mere opening of the product or if it has suffered any damage, so you must be careful with the products while they are in your possession.

If you wish to return a product, you must contact us at the telephone number +34 674 227 635 or by email at web@inesmartinalcalde.com to arrange with us, or one of our representatives, the collection of the product by a courier or to make the return at your own cost. You will be responsible for the direct costs of returning the product (see price guide). You must deliver the merchandise in the same package in which you received it. In case you do not want us to collect the products, you will be responsible for the shipment you make. 

After examining the article we will inform you if you are entitled to a refund of the amounts paid (excluding shipping costs). The return will be made as soon as possible and, in any case, within a period of 15 days from the date of receipt of the item(s) in our warehouses. The refund will always be made in the same payment method that you used to pay for the purchase and will be the same amount that was paid less the shipping costs (see shipping costs guide).

If you have any questions, you can contact us at web@inesmartinalcalde.com or by calling +34 674 227 635.


In cases where you consider that at the time of delivery the product does not conform to the provisions of the Contract, you must contact us immediately (with a maximum of 24 hours from receipt of the order) at web@inesmartinalcalde.com indicating the data of the product as well as the damage it suffers, or by calling the number +34 674 227 635 where we will indicate how to proceed.

The product can be returned to our store located at Calle Claudio Coello 32 in Madrid or delivered to your home by a courier that we will send.

We will proceed to carefully examine the returned product and we will notify you by e-mail, within a reasonable time, if the return or replacement of the product is appropriate (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 15 days from the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate.

The amounts paid for those products that are returned due to some defect or defect, when it actually exists, will be fully reimbursed, including the delivery costs incurred to deliver the item. The refund will be made in the same means of payment that was used to pay for the purchase.

The rights recognized by current legislation are protected.


Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product.

Notwithstanding the foregoing, our liability is neither excluded nor limited in the following cases:

  • In the event of death or personal injury caused by our negligence.
  • In case of fraud or fraudulent misrepresentation.
  • In any matter where it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.

Without prejudice to the provisions of the preceding paragraph and to the extent legally permitted, and unless otherwise provided in these Conditions, we will not accept any liability for the following losses, regardless of their origin:

  1. Loss of income or sales.
  2. Loss of business.
  3. Lost profit or loss of contracts.
  4. Loss of anticipated savings.
  5. Data loss.
  6. Loss of management time or office hours.

Due to the open nature of this web page and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this web page unless it is established expressly the contrary in it.

All descriptions of products, information and materials that appear on this website are provided as true body and without express or implied warranties about them.

To the extent permitted by law, we exclude all guarantees, except those that cannot be legitimately excluded against consumers and users.

The provisions of this clause will not affect your legal rights as a consumer and user, nor your right to withdraw from the Contract.


You acknowledge and agree that all copyright, registered trademark, design of garment models and other intellectual property rights over the materials or content provided as part of the website correspond at all times to us or to those who granted us a license for their use. use. You may use such material only as expressly authorized by us or those who granted us a license for its use. This will not prevent you from using this website to the extent necessary to copy information about your order details or Contact details.


You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically damaging or harmful program or material. You will not attempt to gain unauthorized access to this website, the server on which the website is hosted, or any server, computer, or database associated with our website.

You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause could lead to the commission of offenses typified by the applicable regulations. We will report any breach of these regulations to the appropriate authorities and we will cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any loss or damage resulting from a denial-of-service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials as a result of the use of this website or of downloading content from it or to those that it redirects.


The applicable regulations require that part of the information or communications that we send you be in writing. By using this website, you agree that most of your communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

17 - VERBAL COMMUNICATIONS (by telephone or in person)

It may be the case that the information or communications that we provide you are given verbally (by telephone or in person). As a general rule, these data will always be backed up and will be related to the information provided on this website and in these Conditions, and we will try to leave a written record of verbal communications whenever possible.

If the case arises in which an alleged exchange has not been transcribed, it will be considered a human error without giving rise to future claims or compensation to the extent legally permitted. This condition will not affect your rights recognized by law.


Notices you send us should be sent by email to web@inesmartinalcalde.com or by calling us at +34 674 227 635. Pursuant to the provisions of the preceding clauses and unless otherwise stipulated, we may send you communications either to the e-mail, or to the telephone number that you have provided at the time of place an order.

It will be understood that the notifications have been received and have been correctly made when it can be proven that the electronic address as well as the telephone number correspond to the data specified by the recipient.


The Agreement is binding on both you and us, as well as our respective successors, assigns and assigns.

You may not transmit, assign, encumber or otherwise transfer a Contract or any of the rights or obligations derived from it in your favor or for you, without having obtained our prior written consent.

We may transfer, assign, encumber, subcontract or otherwise transfer a Contract or any of the rights or obligations derived from it in our favor or for us, at any time during the term of the Contract. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, in your case, you have as a consumer recognized by law or will cancel, reduce or limit in any other way the guarantees, both express and tacit, that you we could have granted.


We will not be liable for any failure to perform or delay in performance of any of our obligations under a Contract that is caused by events beyond our reasonable control ("Force Majeure Event").

Causes of Force Majeure will include any act, event, failure to exercise, omission or accident that is beyond our reasonable control and, among others, the following:

  • Strikes, lockouts or other industrial action.
  • Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
  • Inability to use public or private telecommunication systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  • Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.

It will be understood that our obligations derived from the Contracts will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill said obligations for the time that is necessary for it. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to perform our obligations under the Contract despite the Force Majeure Event.


The lack of requirement on our part of strict compliance on your part of any of the obligations assumed by you under a Contract or these Conditions or the lack of exercise by us of the rights or actions that may correspond to us under of said Contract or of the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exempt you from complying with said obligations.

No waiver by us of a specific right or action will imply a waiver of other rights or actions derived from the Contract or the Conditions.

No waiver on our part of any of these Conditions or of the rights or actions derived from the Contract will take effect, unless it is expressly established that it is a waiver and formalized and communicated to you in writing in accordance with the provisions of the Notifications section above.


If any of these Conditions or any provision of a Contract were declared null and void by firm resolution by competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.


These Conditions and any document expressly referred to in them constitute the entire existing agreement between You and us in relation to the object of the Contract and replace any other agreement, agreement or previous promise agreed between You and us verbally or by written.

You and we acknowledge having consented to the execution of the Contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before said Contract, except as expressly mentioned in these Conditions.

Neither you nor we will have any remedy against any misrepresentation made by the other party, verbal or written, prior to the date of the Contract (unless such misrepresentation was made fraudulently) and the only remedy available to the another party will be for breach of contract in accordance with the provisions of these Conditions.


We have the right to review and modify these Terms at any time.

You will be subject to the policies and Conditions in force at the time you use this website or make each order, unless by law or decision of government agencies we must make retroactive changes in said policies, Conditions or Privacy Statement, in In which case, the possible changes will also affect the orders that you had previously made.


The use of our website and the contracts for the purchase of products through said website will be governed by Spanish legislation.

Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes as such.


Your comments and suggestions will be welcomed. Please send us such comments and suggestions through our contact email (web@inesmartinalcalde.com).