Shipments

In Spain from 24 to 48 hours, except on high season dates when delivery is estimated between 2/3 working days, in Europe from 2 to 7 calendar days and in the rest of the world 15 calendar days, from the date of Confirmation of Shipment.

The price includes shipping costs if the shipment is to the Peninsula, but excludes shipping costs outside the Peninsula, which will be added to the total amount (shipping costs are the same as return costs, see return costs table).

 

returns 

The term to make returns is 15 calendar days from receipt of the product. 

The term to notify the brand of defects in the garment is 24 hours from receipt of the product.

If you wish to return a product, you must contact us at the telephone number +34 674 227 635 or by email at web@inesmartinalcalde.com to arrange with us, or one of our representatives, the collection of the product by a courier or to make the return at your own cost. You will be responsible for the direct costs of returning the product. You must deliver the merchandise in the same state (with label) and package in which you received it. In case you do not want us to collect the products, you will be responsible for the shipment you make. 

After examining the article we will inform you if you are entitled to a refund of the amounts paid (excluding shipping costs). The return will be made as soon as possible and, in any case, within a period of 15 days from the date of receipt of the item(s) in our warehouses. The refund will always be made in the same means of payment that you used to pay for the purchase and will be the same amount that was paid less shipping costs.

The return costs are as follows:

Zone Imported
Peninsula 9€
Balearics 13€
Canary Islands 19€
Ceuta 29€
Melilla 18€
Zone 1 18€
zone 2 24€
zone 3 47€
Zone 4 63€

 

Zone 1: Germany and France.

Zone 2: Italy, Austria, Belgium, Croatia, Slovakia, Slovenia, the Netherlands, Hungary, Luxembourg, Poland, the Czech Republic, Romania, Bulgaria, Estonia, Greece, Ireland, Latvia and Lithuania.

Zone 3: Denmark, Finland, Sweden, United Kingdom, United States and Canada.

Zone 4: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, and Venezuela.


Changes 

Size changes cannot be made. To make a change of any product you will have to return the unwanted product, following the steps explained above and proceed to make a new purchase of the desired product.